OUR POLICIES

Spa Code of Conduct

As prepared by the International Spa Association.

Your Rights and Responsibilities as a Spa Guest

To enjoy your spa experience to the fullest, observe the Code of Conduct, act responsibly and be aware that common sense and personal awareness can help ensure your satisfaction, comfort and safety, as well as that of others.

As a spa guest, it is your responsibility to:

• Communicate your preferences, expectations and concerns.

• Communicate complete and accurate health information and reasons for your visit.

• Treat staff and other guests with courtesy and respect.

• Use products, equipment and therapies as directed.

• Adhere to the spa’s published policies and procedures.

As a spa guest, you have the right to:

• A clean, safe and comfortable environment.

• Stop a treatment at any time, for any reason.

• Be treated with consideration, dignity and respect.

• Confidential treatment of your disclosed health information.

• Trained staff who respectfully conduct treatments according to treatment protocols and the spa’s policies and procedures.

• Ask questions about your spa experience.

• Information regarding staff training, licensing and certification.

To Better Serve You Customer Satisfaction

Your satisfaction is very important to us. If you are not satisfied with any service you received here, please notify us within seven days of your appointment.

Gratuity

Gratuity is not included in spa service prices. A recommended gratuity of 20% or more is greatly appreciated.

Late Arrival for Appointment

If you are late for an appointment, your treatment will end on time so that the next appointment may begin as scheduled. Should this happen, your service will be charged in full.

Right to Refuse Service

We reserve the right to refuse or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate or disruptive to our Spa atmosphere.

Returns

All product returns must be accompanied by a store receipt. Product returns will only be accepted within 7 days of original purchase. All returns will be refunded with a Spa gift card.

Prices

Prices and services are subject to change at any time.

Gift Cards

Gift cards are sold in $25 increments, except at the online store where they are sold for various set amounts. Gift cards are not refundable or redeemable for cash and may not be used for gratuities.

Service Animals and Pets

Redeemed Spa does not allow pets of any kind into the spa area. If you must have a service animal, you must have approval with treatment team before your visit.

Children

To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other outside arrangements for their children while they are receiving services. Children under 18 may receive spa services but must be accompanied by an adult at all times.

Accessibility

The spa is handicap-accessible and can accommodate wheelchairs. The treatment team and all spa staff are not allowed to lift people onto tables or chairs. If such assistance is required, please bring a personal care attendant. Handicap- accessible restrooms are available at Faith Family Practice front entrance. Please let us know when making your appointment if you require accessibility.

Payment/Deposits

We accept Visa, MasterCard, American Express, Discover or personal checks.

A credit card is required to hold all appointments.

Checks

We are unable to take checks.

Cancellations

A credit card is required to reserve all appointments. Spa members must provide a 24 hour cancellation notice. A 48-hour cancellation notice is required for clients receiving a single service. Cancellation 24 hours prior to service or no show will result in a charge to the credit card for the full amount of the service. Same day spa appointments will be charged in full regardless of appearance.

We respect the privacy of our email subscribers. It is our policy:

• To respect the purpose for which our site visitors and others gave us email information. We give users choice and consent over how their personal information is used, and remove names immediately upon request.

• To not sell, rent or loan our subscriber or customer lists to third parties for email, direct marketing or other purposes. We never allow third parties any other use of these subscriber lists.

• To send notices of impending sales or special offers to our clients who request them (opt-in). Redeemed Spa will immediately unsubscribe those who request it through convenient unsubscribe links in every email or by mail to our address which is prominently displayed.